    Arrow Ridge Publishing


   Communication Excellence
                 Change Your Words, Change Your World
        is a program of Verbal Fitness for Personal and Professional Success
       and is a summary of the Philosophy, Principles, and Strategies shared in
   Dr. Brian Polansky's award-winning seminars.
Below is the Table of Contents.

             TABLE OF CONTENTS

INTRODUCTION 1

ONE You Have Got a Problem 7

TWO Your Philosophy of Human Interaction 19

THREE Your Most Important Verbal Skill 39

FOUR The Art of Conversation 63

FIVE The Helping Conversation 75

SIX Errors of Perception 91

SEVEN Conflict Management 115

EIGHT Ancient Principles of Persuasion 145

NINE Why Do People Do What They Do? 159

TEN Developing Communication Plans 179

ELEVEN Coping with Chronic Complainers 205

TWELVE Your Most Valuable Verbal Skill 229

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Meet the Author:
Dr. Brian Polansky